Acceptance of Terms

In shortBy accessing FITTEZY's website or using any of our services, you agree to these Terms & Conditions and all related policies. If you do not agree, you should not use our website or services.

Welcome to FITTEZY, a fitness and wellness brand operated by Health Point (Proprietorship). These Terms & Conditions ("Terms") govern your access to and use of fittezy.com, our coaching services, digital platforms, live sessions, educational resources, and any other products or services offered by FITTEZY.

By visiting our website, booking a free demo, submitting an enquiry, purchasing a Coaching Plan, participating in any coaching session, or otherwise using our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.

These Terms apply to all individuals who access or use FITTEZY's services, whether as a visitor, prospective client, or enrolled client.

Your use of FITTEZY's services also constitutes your acceptance of our:

Privacy Policy
Refund & Cancellation Policy
Medical Disclaimer
Cookie Policy
FITTEZY Service Standards
Any additional policies, guidelines, or notices published by FITTEZY from time to time

These documents form an integral part of these Terms & Conditions and should be read together.

If you do not agree with any provision of these Terms or any related policy, you must discontinue the use of our website and services immediately.

FITTEZY reserves the right to modify, update, or replace these Terms & Conditions at any time to reflect changes in our business operations, services, legal requirements, or technology. The updated version will be published on our website with a revised "Last Updated" date. Continued use of our services after such updates constitutes your acceptance of the revised Terms.

Important: These Terms & Conditions apply not only to the current FITTEZY website and coaching services but also to any future products, mobile applications, client portals, AI-powered tools, wearable integrations, digital platforms, or other services introduced by FITTEZY, unless expressly stated otherwise.

Definitions

In shortThe definitions below explain the meaning of key terms used throughout these Terms & Conditions. Wherever these terms appear, they shall have the meanings described below unless the context requires otherwise.

FITTEZY

"FITTEZY", "we", "our", or "us" refers to FITTEZY, a fitness and wellness brand operated by Health Point (Proprietorship), including its owners, directors, employees, Trainers, Nutritionists, Senior Coaches, contractors, affiliates, successors, and authorised representatives.

Client

"Client", "you", or "your" refers to any individual who:

Visits the FITTEZY website.
Books a free demo session.
Submits an enquiry.
Purchases a Coaching Plan.
Participates in any FITTEZY service.
Uses or interacts with any FITTEZY platform or digital service.

Services

"Services" means all products and services offered by FITTEZY, including but not limited to:

Online 1-on-1 Personal Training
Online Yoga Coaching
Personalized Fitness Plans
Personalized Nutrition Plans
Online Body Transformation Programs
Live Coaching Sessions
Progress Tracking
Senior Coach Support
Nutrition Consultations
Educational Resources
Digital Products
Future mobile applications, client portals, wearable integrations, AI-assisted coaching tools, or any other services introduced by FITTEZY from time to time.

Coaching Plan

A "Coaching Plan" means any fitness, nutrition, yoga, wellness, or body transformation programme purchased or assigned by FITTEZY for a specified duration, number of sessions, or coaching period.

Session

A "Session" refers to one scheduled coaching appointment conducted by FITTEZY through live online coaching, video conferencing, or any other approved communication platform.

Unless otherwise stated, a standard session is up to 50 minutes, including warm-up and cool-down.

Trainer

A "Trainer" means the fitness professional officially assigned by FITTEZY to conduct coaching sessions, monitor exercise performance, and provide fitness guidance.

Nutritionist

A "Nutritionist" means the professional assigned by FITTEZY to provide personalized nutrition guidance, dietary recommendations, meal planning support, and related coaching services.

Senior Coach

A "Senior Coach" means the coaching professional responsible for overseeing a client's overall transformation journey, reviewing progress, supporting quality assurance, and coordinating with the assigned Trainer and Nutritionist where applicable.

Website

"Website" refers to fittezy.com, including all associated webpages, landing pages, subdomains, client portals, and future online properties operated by FITTEZY.

Business Day

"Business Day" means any day from Monday to Friday, excluding officially observed public holidays in India, unless otherwise communicated by FITTEZY.

Personal Information

"Personal Information" means any information relating to an identified or identifiable individual, including contact details, health information, fitness information, nutrition information, progress records, communication records, and any other information collected in accordance with FITTEZY's Privacy Policy.

Policies

"Policies" means all policies published by FITTEZY from time to time, including but not limited to:

Privacy Policy
Refund & Cancellation Policy
Medical Disclaimer
Cookie Policy
FITTEZY Service Standards

These policies form an integral part of these Terms & Conditions.

About FITTEZY

In shortFITTEZY is a premium fitness and wellness brand committed to helping individuals achieve their health goals through personalized online coaching, expert guidance, and sustainable lifestyle changes.

FITTEZY is a fitness and wellness brand operated by Health Point (Proprietorship), dedicated to making professional fitness coaching accessible, personalized, and results-driven.

Our mission is simple:

Made Fitness Easy.

FITTEZY provides professional coaching services through a team of qualified Trainers, Nutritionists, and Senior Coaches who work together to create a structured and personalized fitness journey for every client.

Depending on the selected Coaching Plan, our services may include:

Online 1-on-1 Personal Training
Online 1-on-1 Yoga Coaching
Personalized Workout Plans
Customized Nutrition Plans
Online Body Transformation Programs
Live Coaching Sessions
Progress Tracking and Reviews
Senior Coach Support
Nutrition Consultations
Educational Resources and Wellness Guidance

FITTEZY continuously strives to improve its coaching methods, technology, and client experience. As our business evolves, we may introduce new services, digital products, mobile applications, client portals, AI-powered coaching tools, wearable integrations, community features, or other innovations to enhance the overall coaching experience.

The availability, features, pricing, and scope of our services may vary depending on the Coaching Plan selected by the client. FITTEZY reserves the right to introduce, modify, suspend, or discontinue any service, feature, or programme at its sole discretion, with or without prior notice, where reasonably necessary.

Our objective is to provide professional guidance, accountability, education, and continuous support to help clients build healthier habits and achieve long-term, sustainable fitness results.

Eligibility

In shortTo use FITTEZY's services, you must meet the eligibility requirements outlined below and provide accurate information throughout your coaching journey.

To access or use FITTEZY's website and services, you represent and warrant that you meet the following eligibility criteria:

You are at least 18 years of age, or you have the consent and supervision of a parent or legal guardian where permitted by applicable law.
You have the legal capacity to enter into a binding agreement.
You will provide accurate, complete, and up-to-date information during registration, onboarding, and throughout your coaching journey.
You will promptly notify FITTEZY if any information relevant to your Coaching Plan changes, including your health condition, contact details, or other important information.
You agree to comply with these Terms & Conditions and all other policies published by FITTEZY.

If you are participating on behalf of another individual or registering a minor where legally permitted, you confirm that you have the necessary legal authority to do so and accept responsibility for ensuring compliance with these Terms & Conditions.

FITTEZY reserves the right to request additional information or verification where reasonably necessary to confirm your eligibility or identity.

FITTEZY may refuse, suspend, or terminate access to its services if:

False, misleading, or incomplete information is provided.
You fail to meet the eligibility requirements.
Your participation may pose a safety risk to yourself or others.
You violate these Terms & Conditions or any other FITTEZY policy.
Your conduct is considered abusive, fraudulent, unlawful, or otherwise inappropriate.

Meeting the eligibility requirements does not guarantee acceptance into a Coaching Plan. FITTEZY reserves the right to accept or decline enrolment based on operational capacity, service availability, client suitability, or other reasonable business considerations.

Services Offered

In shortFITTEZY provides personalized online fitness and wellness services designed to help clients achieve their health and fitness goals through expert guidance, live coaching, and continuous support.

FITTEZY offers a range of professional fitness and wellness services. The specific services available to you will depend on the Coaching Plan you purchase or enrol in.

Our services may include, but are not limited to:

Online 1-on-1 Personal Training
Online 1-on-1 Yoga Coaching
Personalized Workout Plans
Customized Nutrition Plans
Online Body Transformation Programs
Live Video Coaching Sessions
Senior Coach Monitoring
Nutrition Consultations
Progress Assessments and Reviews
Educational Resources
Lifestyle and Habit Coaching
Ongoing Client Support

Certain Coaching Plans may also include additional features such as:

Dedicated Trainer Assignment
Dedicated Nutritionist Support
Senior Coach Supervision
Periodic Progress Reviews
Form Correction During Live Sessions
Goal-Based Programme Adjustments
Priority Client Support

The features, duration, frequency of sessions, deliverables, and level of support vary depending on the Coaching Plan selected. Details of each Coaching Plan will be communicated before enrolment.

FITTEZY continuously reviews and improves its services to enhance the client experience. Accordingly, we reserve the right to introduce new services, modify existing services, discontinue features, or update programme structures whenever reasonably necessary.

From time to time, FITTEZY may also offer:

Free Demo Sessions
Trial Programs
Promotional Campaigns
Seasonal Offers
Referral Programs
Corporate Wellness Programs
Workshops and Educational Events
Digital Products and Resources

Such offerings may be subject to separate terms, conditions, pricing, and eligibility criteria.

FITTEZY makes reasonable efforts to deliver high-quality coaching services; however, the availability of specific Trainers, Nutritionists, Senior Coaches, time slots, or specialised programmes cannot always be guaranteed and shall remain subject to operational availability.

Participation in any FITTEZY service does not guarantee specific fitness, health, or body transformation results. Outcomes depend on several factors, including your consistency, commitment, lifestyle, health condition, adherence to the programme, and other individual circumstances.

Account Registration

In shortCertain FITTEZY services may require you to register, submit personal information, or create a client profile. You are responsible for ensuring that all information provided is accurate and up to date.

To access certain FITTEZY services, including Coaching Plans, live sessions, client dashboards, or future digital platforms, you may be required to complete a registration or onboarding process.

During registration, you agree to:

Provide accurate, complete, and current information.
Submit only your own personal details unless authorised to act on behalf of another individual.
Keep your contact information updated throughout your coaching journey.
Promptly notify FITTEZY of any changes that may affect your Coaching Plan or communication.

FITTEZY may collect information including, but not limited to:

Full Name
Email Address
Mobile Number
Country of Residence
Age
Gender
Height and Weight
Fitness Goals
Preferred Session Timings
Medical History
Lifestyle Information
Emergency Contact (where applicable)

The information collected during registration helps FITTEZY assign the most suitable Trainer, Nutritionist, and Senior Coach while personalising your coaching experience.

You are responsible for ensuring that all information provided during registration remains truthful and accurate. Providing false, misleading, or incomplete information may affect the quality of coaching services and may result in the suspension or termination of your Coaching Plan.

Where future client accounts, dashboards, or mobile applications are introduced, you will also be responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorised access to your account.
Promptly notifying FITTEZY of any suspected unauthorised use or security breach.
Ensuring that all activities carried out through your account are authorised by you.

FITTEZY reserves the right to suspend, restrict, or terminate any account or registration that is found to contain inaccurate information, fraudulent activity, misuse of services, or violations of these Terms & Conditions.

Registration with FITTEZY does not automatically guarantee acceptance into a Coaching Plan. All enrolments remain subject to availability, operational requirements, and FITTEZY's approval.

Client Onboarding

In shortOnce your enrolment is confirmed, FITTEZY begins a structured onboarding process to understand your goals, assign your coaching team, and prepare your personalized fitness journey.

Following successful enrolment and payment verification, FITTEZY will initiate the onboarding process to ensure your Coaching Plan is tailored to your individual needs and objectives.

The onboarding process may include:

Collection of your health and lifestyle information.
Assessment of your fitness goals and experience level.
Review of your medical history and physical limitations, where applicable.
Collection of body measurements, weight, progress photographs, or other relevant information, if voluntarily provided.
Selection or confirmation of your preferred training schedule.
Assignment of your Trainer, Nutritionist, and Senior Coach, where included in your Coaching Plan.

During onboarding, you are responsible for providing accurate, complete, and honest information. FITTEZY relies on the information you provide to design safe, appropriate, and personalized coaching programmes.

Failure to disclose relevant health conditions, injuries, medications, pregnancy, or other important information may affect the suitability of your Coaching Plan and may increase the risk of injury.

Where additional information or clarification is required, FITTEZY may request further details before commencing coaching services. Delays in providing the requested information may result in delays to your onboarding, Trainer assignment, Nutrition Plan delivery, or first scheduled session.

Upon completion of onboarding, FITTEZY will make reasonable efforts to:

Assign a suitable Trainer within the timelines specified in the FITTEZY Service Standards.
Assign a Nutritionist and Senior Coach, where applicable.
Schedule your coaching sessions according to your selected session pattern and Trainer availability.
Begin your personalized coaching journey.

Completion of the onboarding process does not guarantee the availability of any specific Trainer, Nutritionist, Senior Coach, or preferred time slot. Assignments will be made based on operational availability, coaching requirements, and the best interests of the client.

By completing the onboarding process, you acknowledge that FITTEZY may use the information you provide to personalise your Coaching Plan, monitor your progress, improve coaching quality, and deliver its services in accordance with the Privacy Policy and other applicable policies.

Team-Based Coaching Model

In shortDepending on your selected Coaching Plan, FITTEZY may assign a dedicated team consisting of a Trainer, Nutritionist, and Senior Coach who work together to support your fitness journey.

FITTEZY follows a collaborative coaching model designed to provide clients with comprehensive fitness guidance and continuous support. Depending on your selected Coaching Plan, your transformation journey may be managed by one or more qualified professionals.

Your coaching team may include:

Trainer – Conducts your live coaching sessions, teaches proper exercise techniques, corrects your form, monitors workout performance, and guides you throughout your training sessions.
Nutritionist – Develops personalized nutrition recommendations based on your goals, dietary preferences, lifestyle, and health information, while providing ongoing nutritional guidance and adjustments where required.
Senior Coach – Oversees your overall transformation journey, monitors your progress, reviews coaching quality, coordinates with your assigned Trainer and Nutritionist, and recommends appropriate adjustments to help you stay on track.

The responsibilities of each team member may vary depending on your Coaching Plan and the level of support included.

The coaching team works collaboratively to:

Understand your goals and fitness requirements.
Develop a personalized coaching strategy.
Monitor your progress throughout your programme.
Recommend appropriate modifications where necessary.
Maintain consistency in your coaching experience.
Support your long-term fitness and wellness journey.

FITTEZY reserves the right to assign, replace, or reassign any Trainer, Nutritionist, or Senior Coach based on operational requirements, scheduling, availability, service quality, client feedback, or other reasonable business considerations.

While FITTEZY makes every effort to maintain coaching continuity, the availability of any specific Trainer, Nutritionist, or Senior Coach cannot be guaranteed throughout the duration of your Coaching Plan.

All coaching professionals engaged by FITTEZY remain authorised representatives of FITTEZY. Clients acknowledge that their coaching relationship is with FITTEZY as a service provider and not with any individual Trainer, Nutritionist, or Senior Coach.

Coaching Services

In shortFITTEZY provides personalized coaching services designed around your goals, fitness level, lifestyle, and selected Coaching Plan. The scope of services varies depending on the plan you choose.

FITTEZY is committed to delivering professional, personalized, and evidence-informed coaching to help clients achieve their health and fitness goals. All coaching services are provided remotely unless otherwise specified.

Depending on your selected Coaching Plan, FITTEZY may provide:

Live 1-on-1 Personal Training Sessions.
Live 1-on-1 Yoga Sessions.
Personalized Workout Programmes.
Customized Nutrition Plans.
Body Transformation Coaching.
Progress Monitoring and Assessments.
Senior Coach Support.
Nutrition Consultations.
Lifestyle and Habit Coaching.
Ongoing Client Support.

Every Coaching Plan is designed based on the information provided by the client during the onboarding process. Coaching recommendations may be updated periodically according to your progress, goals, health status, and adherence to the programme.

FITTEZY aims to deliver services professionally and consistently; however, coaching recommendations are based on the information available at the time and may evolve as your circumstances change.

Your Coaching Plan may include one or more of the following deliverables, depending on the selected plan:

Scheduled live coaching sessions.
Personalized exercise guidance.
Exercise form correction during live sessions.
Customized nutrition guidance.
Progress reviews.
Goal-based programme modifications.
Senior Coach check-ins.
Ongoing communication through approved FITTEZY channels.

The frequency, duration, and scope of coaching services vary depending on the Coaching Plan purchased. Details of your plan, including the number of sessions, validity period, and included services, will be communicated before enrolment.

FITTEZY reserves the right to improve, modify, replace, suspend, or discontinue any service, feature, coaching methodology, or digital tool where reasonably necessary to enhance service quality, operational efficiency, or client experience.

While FITTEZY is committed to providing professional coaching and continuous support, successful outcomes require active participation from the client. Coaching services are intended to guide and support your fitness journey and should not be interpreted as a guarantee of specific results.

Client Responsibilities

In shortYour success depends on active participation. As a FITTEZY client, you are responsible for following your Coaching Plan, attending scheduled sessions, and providing accurate information throughout your fitness journey.

To ensure a safe, effective, and personalized coaching experience, you agree to actively participate in your Coaching Plan and fulfil the responsibilities outlined below.

As a client, you agree to:

Provide accurate, complete, and truthful information during registration and onboarding.
Inform FITTEZY of any changes to your health, medical condition, injuries, medications, pregnancy, or physical limitations that may affect your participation.
Attend scheduled coaching sessions on time and follow the agreed session schedule.
Follow the workout and nutrition recommendations to the best of your ability.
Participate consistently and make reasonable efforts to complete your Coaching Plan.
Complete progress reviews, check-ins, and assessments as reasonably requested by FITTEZY.
Maintain respectful and professional communication with Trainers, Nutritionists, Senior Coaches, and all FITTEZY representatives.
Ensure a safe and suitable environment for participating in live online coaching sessions.
Use exercise equipment responsibly and only within your level of experience.
Maintain a stable internet connection and suitable device for live coaching sessions.
Promptly notify FITTEZY if you are unable to attend a scheduled session or require rescheduling in accordance with the applicable policies.
Comply with all FITTEZY policies, including these Terms & Conditions, the Privacy Policy, Refund & Cancellation Policy, Medical Disclaimer, and any other applicable policies.

You acknowledge that FITTEZY's coaching recommendations are based on the information you provide. Failure to disclose relevant health information or providing inaccurate or incomplete information may affect the quality, suitability, and safety of your Coaching Plan.

You also acknowledge that your fitness progress depends on several factors beyond FITTEZY's control, including your consistency, attendance, nutrition adherence, recovery, sleep, lifestyle habits, medical condition, and overall commitment to the programme.

Failure to fulfil your responsibilities may affect your coaching experience, progress, and results. FITTEZY shall not be held responsible for outcomes that are materially affected by a client's failure to follow coaching instructions, maintain reasonable consistency, or provide accurate information.

Health & Medical Disclaimer

In shortFITTEZY provides fitness and wellness coaching, not medical care. You should consult a qualified healthcare professional before starting any exercise or nutrition programme if you have a medical condition or health concern.

FITTEZY provides educational fitness, wellness, exercise, and nutrition coaching designed to support your personal health and fitness goals. Our services are intended to promote general health and well-being and should not be interpreted as medical advice, diagnosis, treatment, or rehabilitation.

By participating in any FITTEZY service, you acknowledge and agree that:

FITTEZY is not a hospital, clinic, medical practice, physiotherapy centre, or healthcare provider.
Our Trainers, Nutritionists, and Senior Coaches do not diagnose, treat, cure, or prevent medical conditions.
Any workout, nutrition, or lifestyle recommendation is based on the information you voluntarily provide and is intended for general fitness and wellness purposes only.
Our services should not replace the advice or treatment provided by qualified healthcare professionals.

You are strongly advised to consult your doctor or another qualified healthcare professional before starting any Coaching Plan if you:

Have a pre-existing medical condition.
Have cardiovascular disease or high blood pressure.
Have diabetes or other metabolic disorders.
Have respiratory, neurological, or musculoskeletal conditions.
Are pregnant, planning pregnancy, or have recently given birth.
Are recovering from surgery or a serious injury.
Are taking prescription medication that may affect physical activity.
Have been advised by a healthcare professional to limit or avoid exercise.

You are responsible for informing FITTEZY of any medical conditions, injuries, allergies, medications, pregnancy, or physical limitations that may affect your participation. Failure to provide accurate or complete health information may affect the safety and suitability of your Coaching Plan.

Exercise involves inherent risks. You agree to participate voluntarily and understand that physical activity may result in muscle soreness, fatigue, strains, sprains, or other injuries despite appropriate coaching and supervision.

If you experience symptoms such as chest pain, severe shortness of breath, dizziness, fainting, irregular heartbeat, or any unusual pain or discomfort during a session, you should immediately stop exercising and seek appropriate medical attention.

FITTEZY is unable to provide emergency medical assistance. In the event of a medical emergency, you should contact your local emergency services or healthcare provider immediately.

Nothing in this section limits your rights under applicable law. However, by participating in FITTEZY's services, you acknowledge that you have read and understood this Health & Medical Disclaimer and accept full responsibility for your decision to participate in the Coaching Plan.

Results Disclaimer

In shortFITTEZY is committed to providing professional coaching and continuous support; however, individual results vary. We do not guarantee specific fitness, weight loss, muscle gain, or health outcomes.

Every individual responds differently to exercise, nutrition, and lifestyle changes. While FITTEZY strives to provide high-quality coaching and personalized guidance, the results achieved by each client depend on numerous factors that are beyond our reasonable control.

These factors may include, but are not limited to:

Consistency in attending scheduled coaching sessions.
Adherence to workout and nutrition recommendations.
Lifestyle habits and daily routine.
Sleep quality and recovery.
Stress levels.
Medical conditions and health status.
Age and genetics.
Previous fitness experience.
Personal motivation and commitment.
Accuracy and completeness of the information provided to FITTEZY.

Accordingly, FITTEZY does not guarantee:

Specific weight loss.
Specific fat loss.
Specific muscle gain.
Body transformation within a particular timeframe.
Improved athletic performance.
Medical improvement or recovery.
Any other specific physical, aesthetic, or health outcome.

Any transformation stories, testimonials, before-and-after photographs, reviews, social media posts, case studies, or success stories published by FITTEZY represent the personal experiences of individual clients. They are provided for informational and inspirational purposes only and should not be interpreted as a promise, guarantee, or prediction of the results that any other client may achieve.

FITTEZY is committed to providing:

Professional coaching.
Personalized guidance.
Evidence-informed training methods.
Customized nutrition recommendations.
Ongoing accountability and support.

However, achieving meaningful and sustainable results requires active participation and commitment from the client.

You acknowledge and agree that your progress is a shared responsibility between you and FITTEZY. Failure to consistently follow your Coaching Plan, attend scheduled sessions, complete progress reviews, or adhere to coaching recommendations may significantly affect your results.

By enrolling in a FITTEZY Coaching Plan, you understand and accept that individual outcomes will vary and that FITTEZY cannot guarantee any specific transformation or fitness result.

Plan Validity & Session Management

In shortYour Coaching Plan includes a fixed validity period based on the plan you purchase. To ensure fairness and consistency for all clients, FITTEZY follows structured policies regarding scheduling, attendance, rescheduling, renewals, and unused sessions.

Every FITTEZY Coaching Plan is designed with a predefined number of sessions and a corresponding validity period. Clients are expected to complete their sessions within the validity period of their active Coaching Plan.

Plan Validity

The validity of your Coaching Plan depends on the plan you purchase. Unless otherwise communicated by FITTEZY, plan validity begins from your first scheduled coaching session.

Examples include:

12 Sessions – Valid for 30 Days
24 Sessions – Valid for 60 Days
36 Sessions – Valid for 90 Days

The applicable validity period will be communicated to you before enrolment.

Session Frequency

Before your Coaching Plan begins, you will select your preferred training schedule from the available options offered by FITTEZY, such as:

Monday – Wednesday – Friday (MWF)
Tuesday – Thursday – Saturday (TTS)

Once your schedule has been confirmed, it will remain fixed throughout your active Coaching Plan unless FITTEZY approves a change based on operational availability.

Session Duration

Unless otherwise stated in your Coaching Plan, each live coaching session is up to 50 minutes, including warm-up and cool-down.

At the Trainer's discretion and where operationally feasible, a session may occasionally be extended up to 60 minutes. Such extensions are complimentary and do not create any entitlement or expectation for future extended sessions.

Trainer Waiting Time

Your assigned Trainer will wait for up to 15 minutes from the scheduled session start time.

If you fail to join the session within this waiting period without prior approval or communication, the session will be treated as a Client No-Show and will be counted as completed.

If the Trainer joins the session late due to reasons attributable to FITTEZY, the lost coaching time will either:

Be added to the current session; or
Be compensated during a future session,

as determined by FITTEZY.

Late Joining

You are expected to join every coaching session on time.

If you join late, the Trainer may extend the session where operationally feasible. If an extension is not possible due to subsequent coaching commitments, FITTEZY may, at its sole discretion, compensate for the remaining coaching time during another session.

Late arrival does not automatically entitle you to an extended session or additional coaching time.

Rescheduling

Sessions may be rescheduled upon mutual agreement between you and FITTEZY, subject to Trainer availability and operational feasibility.

Repeated requests for rescheduling may not always be accommodated.

Client No-Show

If you fail to attend a scheduled session without prior approval or reasonable notice, the session will be considered completed and deducted from your Coaching Plan.

Trainer No-Show

If your assigned Trainer is unable to conduct a scheduled session due to reasons attributable to FITTEZY, the session will not be counted.

FITTEZY will either:

Arrange a makeup session;
Reschedule the session; or
Extend your Coaching Plan validity,

whichever is considered most appropriate.

Pause Policy

FITTEZY Coaching Plans are designed to encourage consistency and therefore do not include a general pause facility.

However, FITTEZY may, at its sole discretion, consider temporary exceptions in genuine circumstances such as:

Hospitalization.
Major surgery.
Serious medical emergencies.
Death of an immediate family member.
Government-imposed travel restrictions.
Other exceptional circumstances supported by appropriate documentation.

Approval of any pause request remains entirely at FITTEZY's discretion.

Carry-Forward of Unused Sessions

If you renew your Coaching Plan before the expiry of your current plan, any unused sessions from the immediately preceding plan may be carried forward.

The following conditions apply:

Carried-forward sessions become available only after all sessions included in your newly renewed Coaching Plan have been completed.
Carried-forward sessions remain valid only during the immediately succeeding renewed Coaching Plan.
If carried-forward sessions are not utilised before the renewed Coaching Plan expires, they will automatically lapse.
Expired carried-forward sessions cannot be refunded, transferred, extended, or carried forward into any future Coaching Plan.

Accordingly, unused sessions may remain valid for a maximum period of approximately 60 days, provided your Coaching Plan is renewed before its expiry.

Important: Only the immediately preceding plan's unused sessions are eligible for carry-forward. Sessions from older expired plans cannot be accumulated across multiple renewals.

Expiry of Unused Sessions

Unused sessions remaining after the expiry of your Coaching Plan will automatically lapse unless you qualify for the Carry-Forward Policy by renewing your plan before its expiry.

Expired sessions have no monetary value and cannot be refunded, reinstated, transferred, or exchanged.

Public Holidays & Trainer Leave

If a scheduled session cannot be conducted because your assigned Trainer is unavailable due to an approved public holiday or authorised leave, FITTEZY will either:

Extend your Coaching Plan validity by the corresponding number of affected days; or
Provide an equivalent makeup session.

Clients are encouraged to continue following their prescribed workout and nutrition plans during such periods.

If the Trainer remains available during public holidays, sessions will continue as scheduled and no validity extension will apply.

Emergency Situations

FITTEZY understands that unforeseen emergencies may occasionally arise.

Examples include:

Hospitalization.
Serious illness.
Major accidents.
Death of an immediate family member.
Natural disasters.
Government restrictions.
Civil emergencies.

Each request will be reviewed individually. Appropriate accommodations may be granted where reasonably justified and supported by relevant documentation.

Internet & Technical Issues

A stable internet connection is the responsibility of both FITTEZY and the client.

If a session is interrupted due to internet or technical issues on the client's side, the session will generally be considered completed.
If a session is interrupted due to internet or technical issues on FITTEZY's side, FITTEZY will provide an appropriate makeup session or compensate for the lost coaching time.

Renewal Before Plan Expiry

Clients who renew their Coaching Plan before the expiry of their current plan remain eligible for the Carry-Forward Policy, subject to these Terms & Conditions and any applicable promotional terms.

Failure to renew before expiry may result in the forfeiture of all unused sessions.

Session Confirmation

Once your Coaching Plan begins, all coaching sessions will be scheduled according to the mutually agreed timetable.

You are responsible for attending your scheduled sessions. FITTEZY, Trainers, Nutritionists, or Senior Coaches are not required to send daily reminders before every session.

Time Zone Changes

If you relocate or your time zone changes during your Coaching Plan, FITTEZY will make reasonable efforts to accommodate your preferred schedule, subject to Trainer availability.

If your preferred time slot is unavailable, you may either:

Continue attending sessions at your originally scheduled time adjusted to your new time zone; or
Continue your coaching journey with another available Trainer.

FITTEZY cannot guarantee the availability of specific Trainers or preferred time slots following a change in your time zone.

Travel & Vacations

Business travel, holidays, vacations, relocation, or other personal travel do not automatically pause, extend, or suspend the validity of your Coaching Plan.

Clients are encouraged to continue attending their live online coaching sessions from their travel destination wherever reasonably possible.

Requests for exceptions will be considered only in accordance with FITTEZY's Emergency Situations and Pause Policy.

Recording of Coaching Sessions

In shortFITTEZY may record coaching sessions for quality assurance, training, client support, and service improvement. Clients are not permitted to record any coaching session without prior written permission from FITTEZY.

To maintain high coaching standards, ensure service quality, support internal training, and resolve service-related concerns, FITTEZY may record live coaching sessions conducted through its approved communication platforms.

Session recordings may be used for legitimate business purposes, including:

Quality assurance and service improvement.
Internal training and coach development.
Progress monitoring.
Coaching continuity.
Dispute resolution.
Compliance with applicable laws and internal policies.

Where reasonably necessary, authorised Trainers, Nutritionists, Senior Coaches, or other authorised representatives of FITTEZY may record coaching sessions while performing their professional responsibilities.

All recordings shall be handled securely and in accordance with FITTEZY's Privacy Policy and applicable data protection laws.

Clients are strictly prohibited from:

Audio recording any coaching session.
Video recording any coaching session.
Screen recording live sessions.
Taking photographs of coaching materials or live sessions.
Live streaming any FITTEZY session.
Broadcasting or sharing any part of a session.
Copying, reproducing, or distributing session recordings without prior written consent from FITTEZY.

All session recordings, demonstrations, coaching methods, workout programmes, nutrition plans, educational materials, presentations, and other coaching content remain the exclusive intellectual property of FITTEZY.

Any unauthorised recording, reproduction, publication, commercial use, or distribution of FITTEZY's coaching sessions or proprietary content may result in:

Immediate suspension of services.
Termination of the Coaching Plan without refund.
Permanent restriction from future FITTEZY services.
Appropriate legal action to protect FITTEZY's intellectual property, confidential information, business interests, and client relationships.

Where required by applicable law, FITTEZY will obtain any necessary consent before recording coaching sessions. By continuing to participate in recorded sessions after receiving appropriate notice, you acknowledge and agree to such recording in accordance with our Privacy Policy.

Official Communication Policy

In shortFITTEZY communicates with clients through its approved communication channels. Only communications and approvals issued by FITTEZY or its authorised representatives shall be considered official and binding.

FITTEZY may communicate with clients through its official communication channels, including but not limited to:

Email
WhatsApp
Phone calls
SMS
Video conferencing platforms
Client Portal (where applicable)
Mobile applications
Any other communication channel officially approved by FITTEZY

Clients may communicate with their assigned Trainer, Nutritionist, or Senior Coach through approved channels for matters relating to:

Session scheduling.
Workout guidance.
Nutrition support.
Progress updates.
General coaching queries.
Day-to-day communication related to their Coaching Plan.

However, the following requests or decisions shall only be considered valid when expressly approved by FITTEZY through its official support channels or an authorised representative:

Purchase of Coaching Plans.
Plan renewals.
Payments and invoices.
Refunds or credits.
Plan pauses or validity extensions.
Session validity.
Trainer, Nutritionist, or Senior Coach changes.
Plan upgrades or downgrades.
Promotional offers or discounts.
Exceptions to FITTEZY policies.
Complaints requiring formal resolution.
Any modification to these Terms & Conditions or other official policies.

Statements, promises, approvals, or commitments made by individual Trainers, Nutritionists, Senior Coaches, employees, contractors, or other representatives outside the scope of their authorised responsibilities shall not be binding on FITTEZY unless confirmed in writing by an authorised representative of FITTEZY.

Clients are encouraged to communicate respectfully and professionally with all members of the FITTEZY team. Any abusive, threatening, offensive, discriminatory, or inappropriate communication may result in appropriate action in accordance with these Terms & Conditions.

For important service-related matters, clients should retain copies of relevant emails, invoices, payment confirmations, or other official communications issued by FITTEZY for future reference.

FITTEZY may maintain records of communications for quality assurance, service improvement, dispute resolution, compliance, and training purposes in accordance with the Privacy Policy and applicable laws.

Technology Requirements

In shortFITTEZY delivers live online coaching services. To ensure a safe and uninterrupted coaching experience, you are responsible for maintaining the minimum technical and environmental requirements necessary to participate in your Coaching Plan.

As FITTEZY primarily provides live online coaching, you acknowledge that the quality of your coaching experience depends, in part, on your access to suitable technology and a safe workout environment.

You are responsible for ensuring that you have:

A stable and reliable internet connection.
A smartphone, tablet, laptop, or desktop computer capable of supporting live video sessions.
A functioning camera and microphone throughout the coaching session.
Sufficient battery power or a reliable power source during sessions.
The latest version of the required video conferencing or communication applications, where applicable.
A safe, clean, and adequately lit workout space with sufficient room to exercise comfortably.
Any equipment required for your selected Coaching Plan, unless otherwise agreed by FITTEZY.

To help your Trainer provide effective coaching, you should ensure that:

Your camera is positioned to clearly display your full body during exercise, whenever reasonably possible.
Background noise is kept to a minimum.
Your workout area is free from unnecessary hazards or obstacles.
Your internet connection is stable before the scheduled session begins.

You are responsible for testing your device, internet connection, camera, microphone, and any required applications before each scheduled coaching session.

FITTEZY shall not be responsible for interruptions, delays, reduced coaching quality, or missed instructions caused by:

Poor internet connectivity on the client's side.
Device malfunction or software issues.
Camera or microphone failure.
Insufficient lighting or unsuitable camera positioning.
Power outages affecting the client's location.
Failure to install or update required applications.
Any other technical issue beyond FITTEZY's reasonable control.

Where a technical issue occurs on FITTEZY's side and materially affects the coaching session, FITTEZY will make reasonable efforts to provide an appropriate makeup session or compensate for the lost coaching time in accordance with these Terms & Conditions.

As FITTEZY continues to develop its digital services, clients may be required to use additional technologies, including client portals, mobile applications, wearable device integrations, AI-powered coaching features, or other approved digital platforms. Where applicable, reasonable instructions and technical requirements will be communicated in advance.

Trainer Reassignment

In shortFITTEZY aims to provide continuity in your coaching journey. However, Trainers, Nutritionists, and Senior Coaches may be reassigned when necessary to maintain service quality and operational efficiency.

FITTEZY carefully assigns coaching professionals based on your goals, fitness level, preferred schedule, language preference, experience, and operational availability.

While we strive to maintain continuity throughout your Coaching Plan, FITTEZY reserves the right to reassign your Trainer, Nutritionist, or Senior Coach whenever reasonably necessary.

A reassignment may occur for reasons including, but not limited to:

Trainer resignation or unavailability.
Medical leave or personal emergencies.
Operational requirements.
Schedule changes.
Coaching quality improvements.
Service optimisation.
Repeated scheduling conflicts.
Client feedback requiring reassignment.
Expansion or restructuring of the coaching team.

Where a replacement is required, FITTEZY will make reasonable efforts to assign another suitably qualified professional within the timelines specified in the FITTEZY Service Standards, subject to operational availability.

The newly assigned Trainer, Nutritionist, or Senior Coach will be provided with the relevant coaching records and progress information necessary to ensure a smooth transition and minimise disruption to your coaching journey.

If you are dissatisfied with your assigned Trainer, you may submit a request for reassignment through FITTEZY's official support channels. Each request will be reviewed individually, taking into account factors such as:

Nature of the concern.
Coaching compatibility.
Service quality.
Operational feasibility.
Availability of alternative coaching professionals.

Approval of a reassignment request remains at FITTEZY's sole discretion.

Trainer reassignment shall not:

Affect the validity of your Coaching Plan.
Change your plan pricing.
Entitle you to a refund.
Alter the services included in your Coaching Plan.

FITTEZY cannot guarantee the availability of any specific Trainer, Nutritionist, Senior Coach, gender preference, or preferred coaching style throughout the duration of your Coaching Plan. All coaching assignments are subject to availability and operational requirements.

Client Behaviour & Code of Conduct

In shortFITTEZY is committed to maintaining a safe, respectful, and professional coaching environment. All clients are expected to behave respectfully towards Trainers, Nutritionists, Senior Coaches, support staff, and other members of the FITTEZY team.

To ensure a positive coaching experience for everyone, you agree to maintain appropriate behaviour and professional communication throughout your association with FITTEZY.

As a client, you agree to:

Treat all FITTEZY representatives with courtesy, dignity, and respect.
Communicate professionally during coaching sessions and through official communication channels.
Follow the reasonable instructions provided by your Trainer, Nutritionist, and Senior Coach.
Attend coaching sessions in a respectful and cooperative manner.
Use FITTEZY services only for lawful and legitimate purposes.
Respect the privacy and confidentiality of FITTEZY team members and other clients.

You agree not to:

Use abusive, offensive, threatening, discriminatory, defamatory, or inappropriate language.
Harass, intimidate, or engage in any form of bullying towards FITTEZY representatives or other clients.
Engage in any behaviour that disrupts coaching sessions or interferes with the delivery of FITTEZY services.
Attend coaching sessions while under the influence of alcohol, illegal drugs, or any substance that may impair your ability to exercise safely.
Share false, misleading, or defamatory information about FITTEZY, its services, or its team.
Misrepresent your identity or provide fraudulent information.
Attempt to gain unauthorised access to FITTEZY's systems, platforms, or digital services.
Use FITTEZY's services for unlawful, fraudulent, or malicious purposes.

Clients are also expected to maintain professional boundaries with all FITTEZY Trainers, Nutritionists, Senior Coaches, and staff members. Any conduct that is considered inappropriate, intimidating, abusive, or inconsistent with a professional coaching relationship may result in disciplinary action.

FITTEZY maintains a zero-tolerance policy towards:

Harassment.
Hate speech.
Sexual harassment.
Threats or intimidation.
Violence or abusive behaviour.
Discrimination based on race, religion, nationality, gender, disability, age, or any other protected characteristic.
Fraudulent or illegal activities.

Where a client engages in behaviour that violates this Code of Conduct, FITTEZY reserves the right to take appropriate action, including:

Issuing a warning.
Temporarily suspending coaching sessions.
Reassigning the coaching team where appropriate.
Restricting access to certain services.
Immediately terminating the Coaching Plan without refund in cases of serious misconduct.
Initiating appropriate legal action where necessary.

FITTEZY is committed to providing a safe, inclusive, respectful, and professional environment for all clients and team members. Every client shares the responsibility of helping maintain these standards throughout their coaching journey.

Payments

In shortAll Coaching Plans must be paid for in advance unless otherwise agreed by FITTEZY. By making a payment, you agree to the pricing, inclusions, and payment terms applicable to your selected Coaching Plan.

The fees for FITTEZY's Coaching Plans, services, consultations, or digital products will be communicated to you before enrolment. By completing your payment, you confirm that you understand and accept the applicable pricing, plan inclusions, validity, and these Terms & Conditions.

Payments may be made through payment methods approved by FITTEZY, including but not limited to:

Online payment gateways.
UPI.
Credit or Debit Cards.
Net Banking.
Bank Transfer.
Other payment methods introduced by FITTEZY from time to time.

All payments must be made in advance unless a different payment arrangement has been expressly approved by FITTEZY in writing.

Where applicable, invoices or payment confirmations will be issued after successful payment. Clients are responsible for verifying the accuracy of their payment details and retaining payment records for future reference.

Unless otherwise stated:

Coaching sessions will be scheduled only after successful payment verification.
Trainer assignment, Nutritionist assignment, and onboarding may begin only after payment has been received and confirmed.
FITTEZY reserves the right to delay the commencement of services until payment verification is complete.

All prices displayed by FITTEZY are subject to applicable taxes, duties, levies, or other statutory charges as required under applicable law, unless expressly stated otherwise.

If a payment fails, is reversed, declined, disputed, or remains unpaid, FITTEZY reserves the right to:

Suspend upcoming coaching sessions.
Delay Trainer assignment or onboarding.
Restrict access to client services or digital platforms.
Recover any outstanding dues through appropriate lawful means.
Terminate the Coaching Plan in accordance with these Terms & Conditions.

Clients are responsible for ensuring that sufficient funds are available when making payments. FITTEZY shall not be responsible for delays caused by banks, payment gateways, financial institutions, currency conversion, or other third-party payment service providers.

If an incorrect payment amount, duplicate payment, or overpayment is made, clients should notify FITTEZY promptly through the official support channels. Upon verification, FITTEZY will make reasonable efforts to either:

Refund the excess amount using the original payment method, where reasonably possible; or
Adjust the excess amount against future Coaching Plans or invoices with the client's consent.

Any refund or adjustment shall be processed in accordance with FITTEZY's Refund & Cancellation Policy.

Payment of any Coaching Plan does not guarantee any specific fitness, medical, or transformation outcome. Payment represents the purchase of professional coaching services and related support only, subject to these Terms & Conditions.

Renewals

In shortRenewing your Coaching Plan before its expiry helps ensure continuity in your fitness journey and may allow you to retain eligible unused sessions in accordance with FITTEZY's Carry-Forward Policy.

FITTEZY encourages clients to renew their Coaching Plans before the expiry of their current plan to maintain consistency and avoid interruptions in coaching.

Clients are responsible for monitoring the validity of their Coaching Plan and completing the renewal process before the plan expires.

When you renew your Coaching Plan before its expiry:

Your coaching journey continues without unnecessary interruption.
You may remain eligible for the Carry-Forward of unused sessions, subject to the conditions outlined in these Terms & Conditions.
Your onboarding information, progress records, and coaching history may continue to be used to personalise your future coaching experience.

Renewal of a Coaching Plan is subject to:

Successful payment verification.
Availability of coaching services.
Acceptance of the latest Terms & Conditions and other applicable policies.
Any revised pricing, taxes, or promotional conditions applicable at the time of renewal.

If you fail to renew your Coaching Plan before its expiry:

Any unused sessions may automatically expire unless otherwise provided under FITTEZY's Carry-Forward Policy.
FITTEZY shall have no obligation to restore expired sessions.
Trainer availability, preferred session timings, or other coaching preferences from your previous plan may no longer be guaranteed.

FITTEZY may, from time to time, offer renewal benefits, promotional pricing, loyalty rewards, or special renewal offers. Such offers:

Are entirely discretionary.
May be subject to eligibility criteria.
May be available only for a limited period.
May be withdrawn, modified, or discontinued without prior notice.

Renewing your Coaching Plan does not automatically guarantee continuation with the same Trainer, Nutritionist, Senior Coach, or preferred session schedule. While FITTEZY will make reasonable efforts to maintain continuity, all coaching assignments remain subject to operational requirements and availability.

By renewing your Coaching Plan, you acknowledge that the renewed plan will be governed by the Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, Medical Disclaimer, Cookie Policy, and other policies in effect on the date of renewal.

maintain continuity, all coaching assignments remain subject to operational requirements and availability.

Promotional Offers

In shortFrom time to time, FITTEZY may offer promotional campaigns, discounts, referral programmes, or limited-time offers. These promotions are optional, subject to specific terms, and may be modified or withdrawn at FITTEZY's discretion.

FITTEZY may introduce promotional offers to provide additional value to clients. Such promotions may include, but are not limited to:

Limited-time discounts.
Seasonal offers.
Festival campaigns.
Referral rewards.
Corporate wellness offers.
Trial programmes.
Bundle packages.
Loyalty rewards.
Complimentary services.
Special introductory pricing.

Unless expressly stated otherwise, all promotional offers:

Are available only for the duration specified by FITTEZY.
Are subject to availability.
Cannot be combined with other promotions or discounts.
Cannot be exchanged for cash, credit, or any other benefit.
Apply only to the Coaching Plans or services specifically mentioned in the offer.

Promotional pricing applies only to new purchases or renewals completed during the promotional period. Once the promotion expires, the standard pricing in effect at the time of purchase shall apply.

Eligibility for a promotional offer may depend on factors including:

New or existing client status.
Selected Coaching Plan.
Renewal timing.
Referral eligibility.
Corporate partnership eligibility.
Other conditions communicated as part of the promotion.

If a Coaching Plan purchased under a promotional offer is cancelled, refunded, upgraded, downgraded, or otherwise modified, FITTEZY reserves the right to recalculate the applicable pricing or withdraw promotional benefits where appropriate.

Promotional offers are personal to the eligible client and may not be:

Sold.
Transferred.
Shared.
Assigned.
Exchanged with another individual.

FITTEZY reserves the right to verify eligibility for any promotion and may refuse or revoke a promotional benefit if it believes that:

False or misleading information has been provided.
The promotion has been misused or abused.
Fraudulent activity has occurred.
The client has violated these Terms & Conditions or any applicable policy.

FITTEZY may modify, suspend, extend, or discontinue any promotional offer at any time without prior notice, unless prohibited by applicable law. Such changes shall not affect Coaching Plans that have already been validly purchased under the applicable promotional terms.

Refund & Cancellation Reference

In shortRefunds, cancellations, plan transfers, and payment adjustments are governed by FITTEZY's Refund & Cancellation Policy. By purchasing a Coaching Plan, you agree to be bound by that policy.

FITTEZY is committed to maintaining a fair, transparent, and consistent approach towards refunds, cancellations, plan validity, and payment-related matters.

Our complete Refund & Cancellation Policy forms an integral part of these Terms & Conditions and should be read together with this document before purchasing any Coaching Plan.

The Refund & Cancellation Policy governs matters including, but not limited to:

Coaching Plan cancellations.
Refund eligibility.
Cooling-off provisions, where applicable.
Medical circumstances.
Duplicate or incorrect payments.
Trainer replacement.
Session cancellations.
Plan expiry.
Carry-forward of unused sessions.
Payment adjustments.
Promotional plans.
Chargebacks and payment disputes.
Transfer restrictions.
Processing of approved refunds.

By purchasing any FITTEZY Coaching Plan, you acknowledge that you have read, understood, and agreed to the Refund & Cancellation Policy.

Unless expressly approved by FITTEZY in writing, Coaching Plans are generally non-refundable once coaching services have commenced, as professional time, coaching resources, scheduling, and operational capacity are allocated specifically for each client.

Any request relating to refunds, cancellations, credits, or payment adjustments shall be reviewed in accordance with the Refund & Cancellation Policy then in effect.

Where there is any inconsistency between these Terms & Conditions and the Refund & Cancellation Policy regarding refunds, cancellations, or payment-related matters, the provisions of the Refund & Cancellation Policy shall prevail to the extent of such inconsistency.

FITTEZY reserves the right to update its Refund & Cancellation Policy from time to time. The latest version will always be available on our website and will apply from its effective date unless otherwise stated.

FITTEZY Service Standards Reference

In shortFITTEZY is committed to delivering a professional, transparent, and consistent coaching experience. Our Service Standards outline the expected timelines and quality benchmarks for the services we provide.

FITTEZY has established Service Standards to ensure that clients clearly understand what they can reasonably expect throughout their coaching journey. These standards are intended to promote transparency, consistency, and accountability while maintaining a high level of service quality.

The FITTEZY Service Standards form an integral part of these Terms & Conditions and should be read together with all other applicable policies.

Our Service Standards include, but are not limited to:

Trainer assignment timelines.
Nutritionist and Senior Coach assignment.
Nutrition Plan delivery timelines.
Progress review frequency.
Senior Coach check-in schedules.
Customer support response times.
Trainer replacement timelines.
Complaint acknowledgement and resolution process.
Coaching quality standards.
Client service expectations.

FITTEZY makes reasonable efforts to meet or exceed the published Service Standards. However, the timelines provided are indicative service targets and should not be interpreted as legally guaranteed delivery commitments.

Certain services may be affected by factors beyond FITTEZY's reasonable control, including:

Public holidays.
Client responsiveness.
Availability of Trainers or Nutritionists.
Technical issues.
Operational requirements.
Exceptional circumstances.
Force majeure events.

Accordingly, occasional delays may occur despite FITTEZY's best efforts.

The Service Standards are intended to improve the overall coaching experience and may be reviewed, updated, or improved from time to time to reflect operational improvements, technology enhancements, regulatory requirements, or changes to FITTEZY's coaching methodology.

Where there is any inconsistency between these Terms & Conditions and the published FITTEZY Service Standards, these Terms & Conditions shall prevail unless expressly stated otherwise.

By enrolling in a FITTEZY Coaching Plan, you acknowledge that you have read, understood, and agreed to the FITTEZY Service Standards as applicable to your selected Coaching Plan.

Intellectual Property

In shortAll content, materials, coaching methods, branding, and intellectual property made available by FITTEZY remain our exclusive property. You may use them only for your personal, non-commercial fitness journey and may not copy, reproduce, or distribute them without our prior written permission.

FITTEZY owns or is licensed to use all intellectual property associated with its website, Coaching Plans, digital platforms, educational resources, and services. Nothing in these Terms & Conditions transfers any ownership rights to you.

The intellectual property of FITTEZY includes, but is not limited to:

FITTEZY name, logo, tagline, and brand identity.
Website design and user interface.
Workout programmes and exercise libraries.
Nutrition plans and meal recommendations.
Coaching methodologies and transformation frameworks.
Standard Operating Procedures (SOPs).
Educational articles, blogs, videos, and guides.
Digital downloads, templates, PDFs, and worksheets.
Client dashboards and future mobile applications.
AI-powered coaching tools and digital resources.
Images, graphics, illustrations, animations, and other creative assets.
Audio, video, presentations, webinars, and recorded coaching materials.
Any other proprietary content developed or published by FITTEZY.

All intellectual property rights, including copyrights, trademarks, trade secrets, database rights, design rights, and other proprietary rights, remain the exclusive property of FITTEZY or its licensors.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use FITTEZY's content solely for your personal, non-commercial use in connection with your Coaching Plan.

Unless expressly authorised in writing by FITTEZY, you must not:

Copy, reproduce, or duplicate any FITTEZY content.
Record or download coaching sessions.
Modify, adapt, translate, or create derivative works.
Publish, distribute, or share FITTEZY materials with any third party.
Sell, license, rent, or commercially exploit any FITTEZY content.
Remove or alter any copyright, trademark, or proprietary notices.
Use FITTEZY's branding, logos, or marketing materials for personal or commercial purposes.
Upload FITTEZY's proprietary content to websites, social media platforms, AI training systems, online communities, or file-sharing services without prior written consent.

Any personalised workout programme, nutrition plan, progress report, or coaching material provided to you is created exclusively for your personal use and must not be copied, shared, or used to coach, train, or advise any other individual.

Nothing in these Terms grants you any ownership or intellectual property rights in FITTEZY's content or services beyond the limited right to use them during your active Coaching Plan.

Any unauthorised use of FITTEZY's intellectual property may result in:

Immediate suspension or termination of your Coaching Plan.
Revocation of access to FITTEZY's services and digital platforms.
Legal action to protect FITTEZY's intellectual property rights.
Recovery of damages, costs, and any other remedies available under applicable law.

FITTEZY actively protects its intellectual property and reserves all rights not expressly granted under these Terms & Conditions.

Confidentiality & Non-Circumvention

In shortFITTEZY's coaching methods, business processes, and client relationships are valuable business assets. Clients agree not to misuse confidential information or bypass FITTEZY to engage directly with its coaching professionals.

FITTEZY has invested substantial time, expertise, and resources in developing its coaching systems, transformation methodologies, operational processes, training materials, and professional team. These constitute valuable confidential and proprietary business information.

During your association with FITTEZY, you may receive access to confidential information, including but not limited to:

Coaching methodologies.
Workout programmes.
Nutrition strategies.
Transformation frameworks.
Educational resources.
Internal documents and operating procedures.
Coaching templates and assessment formats.
Communication methods.
Business processes.
Client management systems.
Digital resources and proprietary tools.

You acknowledge that all such information is confidential and remains the exclusive property of FITTEZY.

Accordingly, you agree that you will not, without FITTEZY's prior written consent:

Copy, reproduce, or distribute confidential materials.
Share FITTEZY's proprietary coaching methods with any third party.
Publish, disclose, or commercially exploit confidential information.
Use FITTEZY's confidential information for personal commercial benefit.
Reverse engineer or replicate FITTEZY's coaching systems or operational processes.

Non-Circumvention

FITTEZY introduces clients to qualified Trainers, Nutritionists, and Senior Coaches as part of its Coaching Plans. These professionals are engaged by FITTEZY to deliver services under FITTEZY's business model.

Accordingly, you agree that during your active Coaching Plan and for a period of twelve (12) months following the completion, cancellation, or termination of your Coaching Plan, you will not, directly or indirectly:

Solicit or hire any FITTEZY Trainer, Nutritionist, Senior Coach, employee, contractor, or consultant for personal coaching outside FITTEZY.
Enter into any private coaching arrangement with a FITTEZY representative introduced through FITTEZY.
Encourage or induce any FITTEZY representative to discontinue their relationship with FITTEZY.
Circumvent FITTEZY by arranging direct payments or private coaching outside the FITTEZY platform.
Assist any third party in bypassing FITTEZY to obtain coaching services from its representatives.

This restriction applies only to coaching professionals who were introduced to you through FITTEZY and is intended solely to protect FITTEZY's legitimate business interests, client relationships, and investment in building its coaching team.

Nothing in this clause prevents you from independently engaging a fitness professional with whom you had no prior introduction or connection through FITTEZY.

Similarly, FITTEZY's Trainers, Nutritionists, Senior Coaches, employees, contractors, and consultants are contractually prohibited from directly soliciting or providing private coaching services to FITTEZY clients outside the FITTEZY platform without prior written authorisation from FITTEZY.

Any attempt to circumvent FITTEZY's business model, interfere with its client relationships, misuse confidential information, or establish unauthorised direct coaching arrangements may result in:

Immediate suspension or termination of services.
Forfeiture of any remaining Coaching Plan benefits without refund.
Restriction from future FITTEZY services.
Appropriate legal action to protect FITTEZY's intellectual property, confidential information, business interests, and client relationships.
Recovery of damages and other remedies available under applicable law.

Privacy

In shortFITTEZY respects your privacy and is committed to protecting your personal information. We collect and process your information only for legitimate business purposes and in accordance with our Privacy Policy and applicable laws.

Your privacy is important to us. FITTEZY collects, uses, stores, and processes personal information only to the extent reasonably necessary to provide our coaching services, improve your experience, comply with legal obligations, and operate our business effectively.

The information we may collect includes, but is not limited to:

Personal identification details.
Contact information.
Health and fitness information.
Lifestyle and nutrition information.
Progress records and assessments.
Coaching session information.
Payment-related information.
Communication records.
Technical and website usage information.

FITTEZY uses this information for purposes including:

Delivering Coaching Plans and related services.
Assigning suitable Trainers, Nutritionists, and Senior Coaches.
Personalising your fitness and nutrition programmes.
Monitoring your coaching progress.
Improving service quality and client experience.
Providing customer support.
Processing payments.
Meeting legal and regulatory obligations.

FITTEZY implements reasonable administrative, technical, and organisational measures to safeguard your personal information against unauthorised access, misuse, loss, disclosure, or alteration.

Your personal information will not be sold or rented to third parties. However, it may be shared where reasonably necessary with:

Authorised FITTEZY Trainers, Nutritionists, and Senior Coaches.
Service providers supporting FITTEZY's operations.
Payment processors.
Technology partners.
Professional advisers.
Government authorities or regulatory bodies where required by law.

By using FITTEZY's services, you consent to the collection, use, storage, and processing of your personal information in accordance with our Privacy Policy.

FITTEZY may retain your information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce our agreements, or protect our legitimate business interests.

Your rights relating to your personal information, including requests for access, correction, or deletion where applicable, are governed by our Privacy Policy and applicable data protection laws.

The complete Privacy Policy forms an integral part of these Terms & Conditions. Where there is any inconsistency relating specifically to the handling of personal information, the provisions of the Privacy Policy shall prevail to the extent of such inconsistency.

FITTEZY reserves the right to update its Privacy Policy from time to time to reflect changes in applicable laws, technology, business operations, or service offerings. The latest version will always be available on our website.

Limitation of Liability

In shortFITTEZY is committed to providing high-quality coaching services. However, to the maximum extent permitted by applicable law, our liability is limited to the services we provide, and we are not responsible for losses or damages arising from circumstances beyond our reasonable control.

FITTEZY provides professional fitness, wellness, and nutrition coaching services based on the information voluntarily provided by clients. While we make every reasonable effort to deliver safe, effective, and high-quality services, participation in any Coaching Plan is voluntary and involves inherent risks associated with physical activity.

To the maximum extent permitted by applicable law, FITTEZY, Health Point (Proprietorship), its owners, directors, employees, Trainers, Nutritionists, Senior Coaches, contractors, affiliates, and authorised representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

Participation in any Coaching Plan or FITTEZY service.
Exercise-related injuries or physical discomfort.
Failure to follow coaching instructions or nutrition recommendations.
Failure to disclose relevant medical conditions or health information.
Personal decisions made independently of FITTEZY's guidance.
Delays, interruptions, or cancellation of services due to circumstances beyond FITTEZY's reasonable control.
Technical issues, internet disruptions, or failures of third-party platforms.
Loss of data, business opportunities, income, profits, or anticipated results.
Actions or omissions of third-party service providers.

FITTEZY shall not be responsible for any injury, illness, accident, loss, or damage resulting from:

Improper exercise technique performed contrary to coaching instructions.
Use of unsuitable or defective equipment.
Exercising in an unsafe environment.
Ignoring medical advice or exercising against the recommendation of a qualified healthcare professional.
Continuing to exercise despite pain, discomfort, or symptoms requiring medical attention.

FITTEZY does not guarantee uninterrupted access to its website, communication platforms, client portals, mobile applications, or other digital services. Temporary interruptions may occur due to maintenance, upgrades, technical issues, or circumstances beyond our reasonable control.

Where permitted by applicable law, FITTEZY's total aggregate liability arising out of or relating to your Coaching Plan or use of our services shall not exceed the total amount actually paid by you to FITTEZY for the specific Coaching Plan giving rise to the claim.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law, including liability arising from fraud, wilful misconduct, or any other liability that cannot be excluded by law.

By using FITTEZY's services, you acknowledge that you understand and accept the limitations of liability set out in this section.

Indemnification

In shortYou agree to be responsible for any loss, damage, claim, or expense arising from your misuse of FITTEZY's services or your breach of these Terms & Conditions.

You agree to indemnify, defend, and hold harmless FITTEZY, Health Point (Proprietorship), its owners, directors, employees, Trainers, Nutritionists, Senior Coaches, contractors, affiliates, successors, and authorised representatives from and against any claims, demands, actions, proceedings, liabilities, losses, damages, costs, expenses, penalties, or legal fees arising directly or indirectly from:

Your breach of these Terms & Conditions or any FITTEZY policy.
Any false, inaccurate, misleading, or incomplete information provided by you.
Your failure to disclose relevant medical conditions, injuries, medications, or other health-related information.
Your misuse of FITTEZY's website, Coaching Plans, digital platforms, or services.
Your violation of any applicable law, regulation, or third-party rights.
Your unauthorised recording, reproduction, distribution, or commercial use of FITTEZY's intellectual property or confidential information.
Your unauthorised interaction, solicitation, or engagement with FITTEZY's Trainers, Nutritionists, Senior Coaches, or other representatives in violation of these Terms.
Any negligent, reckless, unlawful, or intentional act or omission committed by you during your use of FITTEZY's services.

Where a claim arises due to your actions or omissions, you agree to cooperate reasonably with FITTEZY in the investigation, defence, or resolution of the matter.

FITTEZY reserves the right, at its own discretion, to assume the exclusive defence and control of any matter subject to indemnification under this section. In such circumstances, you agree to provide all reasonable assistance requested by FITTEZY.

Nothing in this section shall require you to indemnify FITTEZY for losses arising solely from FITTEZY's own fraud, wilful misconduct, or any liability that cannot legally be excluded or transferred under applicable law.

Your obligations under this section shall survive the completion, cancellation, expiry, or termination of your Coaching Plan and your use of FITTEZY's services.

Force Majeure

In shortFITTEZY shall not be held responsible for delays, interruptions, or failure to perform its obligations where such events are beyond its reasonable control. In such situations, FITTEZY will make reasonable efforts to minimise disruption and resume services as soon as practicable.

From time to time, circumstances beyond the reasonable control of FITTEZY may affect our ability to provide services in accordance with the agreed schedule. Such circumstances are commonly referred to as Force Majeure Events.

A Force Majeure Event includes, but is not limited to:

Natural disasters, including earthquakes, floods, storms, cyclones, or other severe weather events.
Fire, explosions, or accidents.
Pandemics, epidemics, or public health emergencies.
Government orders, lockdowns, restrictions, or regulatory actions.
War, terrorism, civil unrest, riots, or armed conflict.
Nationwide or regional power failures.
Widespread internet or telecommunications outages.
Cyberattacks, ransomware attacks, or other significant cybersecurity incidents.
Failure or disruption of third-party technology platforms or communication services.
Labour disputes, strikes, or industrial actions.
Any other event beyond FITTEZY's reasonable control that prevents or materially delays the delivery of its services.

Where a Force Majeure Event occurs, FITTEZY shall not be considered in breach of these Terms & Conditions for any delay, interruption, or inability to perform its obligations during the affected period.

During such circumstances, FITTEZY may, where reasonably practicable:

Reschedule affected coaching sessions.
Temporarily suspend certain services.
Extend Coaching Plan validity where appropriate.
Offer suitable alternative arrangements.
Modify service delivery methods to maintain continuity.

FITTEZY will make reasonable efforts to inform affected clients of any significant disruption and the steps being taken to restore services.

Nothing in this section shall require FITTEZY to provide services where doing so would be impossible, unlawful, unsafe, or commercially impracticable due to the Force Majeure Event.

Once the Force Majeure Event has ended, FITTEZY will make reasonable efforts to resume normal operations and continue providing services as soon as reasonably practicable.

The occurrence of a Force Majeure Event shall not automatically entitle a client to a refund, compensation, or damages unless otherwise required under applicable law or expressly approved by FITTEZY.

Suspension & Termination

In shortFITTEZY reserves the right to suspend or terminate access to its services where necessary to protect its clients, team members, business operations, or where these Terms & Conditions are violated.

FITTEZY is committed to maintaining a safe, professional, and respectful coaching environment. While we strive to resolve concerns through communication wherever reasonably possible, certain circumstances may require the suspension or termination of services.

FITTEZY may temporarily suspend or permanently terminate your access to some or all of its services if you:

Breach these Terms & Conditions or any FITTEZY policy.
Provide false, misleading, or fraudulent information.
Fail to make payments in accordance with your Coaching Plan.
Misuse FITTEZY's website, digital platforms, or coaching services.
Engage in abusive, threatening, offensive, discriminatory, or inappropriate behaviour towards any FITTEZY representative or other clients.
Violate FITTEZY's Intellectual Property or Confidentiality provisions.
Attempt to circumvent FITTEZY by directly engaging with Trainers, Nutritionists, or Senior Coaches in violation of these Terms.
Record, reproduce, distribute, or commercially exploit FITTEZY's proprietary content without authorisation.
Use FITTEZY's services for unlawful, fraudulent, or unethical purposes.
Engage in any conduct that, in FITTEZY's reasonable opinion, may harm its reputation, business interests, employees, contractors, or other clients.

Where appropriate and depending on the nature of the breach, FITTEZY may choose to:

Issue a written warning.
Request corrective action within a specified timeframe.
Temporarily suspend access to services.
Restrict access to specific features or coaching professionals.
Permanently terminate the Coaching Plan.

FITTEZY is not obligated to provide prior notice before suspending or terminating services where immediate action is reasonably necessary to:

Protect the safety of clients or team members.
Prevent fraud or misuse.
Protect confidential information or intellectual property.
Comply with legal or regulatory requirements.
Prevent significant disruption to business operations.

If a Coaching Plan is suspended or terminated due to a client's breach of these Terms & Conditions:

Any remaining sessions may be forfeited.
The client shall not be entitled to any refund unless expressly approved by FITTEZY or required under applicable law.
FITTEZY may refuse future enrolment requests from the client.

Clients may discontinue their Coaching Plan at any time by notifying FITTEZY through the official support channels. However, any request for cancellation, refund, or credit shall be governed exclusively by the Refund & Cancellation Policy.

Termination or expiry of a Coaching Plan shall not affect any rights, obligations, or liabilities that have accrued prior to the date of termination. Clauses relating to confidentiality, intellectual property, limitation of liability, indemnification, dispute resolution, payments due, and any other provisions that by their nature are intended to survive termination shall continue to remain in full force and effect.

Governing Law & Jurisdiction

In shortThese Terms & Conditions are governed by the laws of India. Any legal matters relating to FITTEZY's services shall be subject to the jurisdiction specified in this section.

These Terms & Conditions, together with all policies published by FITTEZY, shall be governed by and interpreted in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

FITTEZY operates as a fitness and wellness brand under Health Point (Proprietorship) and conducts its business in accordance with applicable Indian laws and regulations.

Where applicable, FITTEZY's operations may be subject to, or guided by, various laws and regulations, including but not limited to:

The Digital Personal Data Protection Act, 2023, in relation to the processing of personal data.
The Information Technology Act, 2000, and rules framed thereunder.
The Indian Contract Act, 1872.
The Consumer Protection Act, 2019, where applicable.
Any other applicable laws, rules, regulations, or statutory requirements in force from time to time.

Clients accessing FITTEZY's website or services from outside India acknowledge that they do so voluntarily and are responsible for complying with the laws applicable in their own jurisdiction, provided such laws do not conflict with the mandatory provisions of Indian law governing FITTEZY's operations.

Nothing in these Terms & Conditions shall be interpreted as creating any obligation on FITTEZY to comply with foreign laws or regulations beyond those that are mandatorily applicable to its business operations.

Subject to the Dispute Resolution provisions contained in these Terms & Conditions, the courts located in Gurugram, Haryana, India, shall have exclusive jurisdiction over any dispute, claim, or legal proceeding arising out of or relating to these Terms & Conditions, FITTEZY's services, or the relationship between FITTEZY and its clients, unless otherwise required by applicable law.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

Dispute Resolution

In shortFITTEZY believes that most concerns can be resolved through open communication. Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes amicably.

FITTEZY is committed to providing a professional and transparent client experience. If you have any concern, complaint, or dispute relating to your Coaching Plan or our services, we encourage you to contact our support team so that the matter may be reviewed and resolved promptly.

Step 1 – Contact FITTEZY

If you have any concern regarding our services, you should first contact FITTEZY through our official support channels.

To help us investigate your concern efficiently, please provide:

Your full name.
Registered email address or phone number.
Coaching Plan details.
A clear description of the issue.
Any relevant supporting information or documents.

FITTEZY will make reasonable efforts to acknowledge and review your concern in accordance with the timelines published in the FITTEZY Service Standards.

Step 2 – Internal Review

Where a complaint cannot be resolved immediately, FITTEZY may conduct an internal review.

Depending on the nature of the matter, the review may involve:

Your assigned Trainer.
Your Nutritionist.
Your Senior Coach.
The Customer Support Team.
The Operations Team.
Management or other authorised representatives.

FITTEZY may request additional information where reasonably necessary before providing a final response.

Step 3 – Amicable Resolution

Both you and FITTEZY agree to make reasonable efforts to resolve any dispute through good-faith discussions before initiating formal legal proceedings.

This may include:

Clarification of misunderstandings.
Review of coaching records.
Review of communication history.
Appropriate service-related resolutions where justified.
Any other mutually agreed solution.

The objective of this process is to resolve concerns fairly, efficiently, and without unnecessary legal proceedings wherever possible.

Legal Proceedings

If a dispute cannot be resolved through the above process, either party may pursue remedies available under applicable law.

Subject to these Terms & Conditions, any legal proceedings shall be governed by the Governing Law & Jurisdiction section and shall be brought before the competent courts having jurisdiction in Gurugram, Haryana, India, unless otherwise required by applicable law.

Nothing in this section limits either party's right to seek urgent legal or equitable relief where immediate action is reasonably necessary to protect intellectual property, confidential information, business interests, or other legal rights.

Changes to Terms & Conditions

In shortFITTEZY may update these Terms & Conditions from time to time to reflect changes in our services, business operations, legal requirements, or technology. The latest version published on our website will always be the governing version.

FITTEZY reserves the right to modify, amend, update, replace, or discontinue any part of these Terms & Conditions whenever reasonably necessary.

Updates may be made for reasons including, but not limited to:

Changes in applicable laws or regulatory requirements.
Introduction of new Coaching Plans or services.
Changes to pricing structures or payment methods.
Improvements to coaching methodologies.
Technology upgrades.
Security enhancements.
Changes to business operations.
Introduction of new digital platforms, mobile applications, AI-powered features, or client portals.
Clarification of existing provisions.

Whenever material changes are made, FITTEZY will publish the updated Terms & Conditions on its official website together with the revised "Last Updated" date.

Where required by applicable law or where reasonably appropriate, FITTEZY may also notify clients of significant changes through official communication channels such as email, WhatsApp, or other approved platforms.

It is your responsibility to periodically review the latest version of these Terms & Conditions before continuing to use FITTEZY's website or services.

Your continued use of FITTEZY's website, Coaching Plans, or any other services after the revised Terms & Conditions become effective constitutes your acceptance of the updated Terms.

If you do not agree with any updated provision, you should discontinue using FITTEZY's services and contact our support team regarding any active Coaching Plan, subject to the applicable Refund & Cancellation Policy.

Any amendment or waiver of these Terms shall only be valid if expressly approved in writing by an authorised representative of FITTEZY. No verbal statement, informal communication, or representation made by a Trainer, Nutritionist, Senior Coach, employee, or contractor shall modify these Terms unless officially confirmed by FITTEZY.

These Terms & Conditions supersede all previous versions relating to the same subject matter and shall remain in effect until replaced by a newer version published by FITTEZY.

Contact Information

In shortIf you have any questions about these Terms & Conditions or any FITTEZY service, you can contact us through our official communication channels. We are committed to responding to your queries within the timelines outlined in our FITTEZY Service Standards.

If you require assistance regarding your Coaching Plan, payments, renewals, support requests, complaints, or any other matter relating to FITTEZY's services, please contact us using the official contact details below.

FITTEZY Fitness and wellness services

Website fittezy.com

Support Email info@fittezy.in

Business Location Gurugram, Haryana, India

Clients are encouraged to use FITTEZY's official communication channels for all service-related matters. Requests submitted through unofficial or unauthorised channels may not be processed or recognised by FITTEZY.

For faster resolution, please include the following information when contacting our support team:

Full Name
Registered Email Address
Registered Mobile Number
Coaching Plan Details (if applicable)
Brief description of your query or concern
Any relevant supporting documents or screenshots

FITTEZY will make reasonable efforts to respond to enquiries, complaints, and support requests within the response timelines specified in the FITTEZY Service Standards. Response times may vary depending on the nature and complexity of the request.

For legal notices, regulatory communications, or other formal correspondence, please contact FITTEZY through the above support email. Where necessary, FITTEZY will provide further instructions regarding the appropriate communication process.

These Terms & Conditions were last updated on the date mentioned at the beginning of this document. The latest version will always be available on FITTEZY's official website and shall supersede all previous versions.